Optimised by nature

Shipping & Returns

SHIPPING WITHIN AUSTRALIA

Regular Post:

  • FREE for orders over $99
  • $9.95 for orders under $99
  • 1-7 Business Days (generally arrives within 2-3 business days)
  • All tracking information sent once shipped
  • During the festive season (December) please allow up to 2 additional business days.

Express Post:

  • $14.95 for all orders
  • 1-3 Business Days (usually arrives within 1 business day)
  • All tracking information sent once shipped
  • Orders may require 1-2 business day handling
  • We don’t take responsibility for orders that are lost or stolen once item has been delivered to the addressPlease note: we are not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. OBN are not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

RETURNS, REFUNDS AND EXCHANGES

  • We do accept returns within 30 days of invoice date
  • Change of mind returns are accepted, however there is a $12.50 restocking fee and buyer is responsible for return postage and re-postage
  • All items need to be in original condition, or else the refund/return will not be granted
  • On the rare occasion a good appears to be faulty, we will have it assessed once sent back and we will cover the return postage and re-postage
  • We under no circumstances accept returns on a used product.
  • Products will only be accepted as a return if the product has not been opened, used and it is in original packaging¬†
  • We will not refund a product that has been sent back to us, if it has been opened used and not in re-sellable condition and the buyer will be responsible for the postage cost back

We accept no responsibility for returns that are sent by non traceable postage methods or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method. If you need to return an item, please contact us for a returns form.

PLEASE NOTE:
No exchanges/returns are offered for sale items.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.